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one of the best exchanges ever. can not say a single negative aspect of using this exchange, 100% satisfied by the services provided.
by mikedenatona, 10 Mar 2018
I have used Gemini twice and haven't had a problem. I like that they let you buy crypto even though your funds haven't cleared. Low fees as well. Compared to Coinbase, I think this exchange is far superior.
by CryptoStacey, 27 Dec 2018
Best Fiat oncramp for BTC or ETH. They don't have alt coins, but you can use other exchanges for that. Interface might not be as good as GDax, but Customer service and support is better than Conbase and exchange fees are low.
by jonathanjjrossi, 23 Dec 2018
Waste of your time
After opening a personal account and then wiring my money to activate my account the money was returned because i have a personal living trust and would need an institutional account. . then spending 2 weeks supplying them with documentation. It was always "just one more thing" then i was told "Unfortunately, we are unable to offer you an institutional account at Gemini at this time. We apologize for any inconvenience" Then when i asked why i was being denied this institutional (trust account) " Although we understand you have questions as to the reasons behind this decision, Gemini is unable to disclose any further detail. The risk review process is confidential and Gemini will not be able to elaborate any further"
Why did you even bother asking for my tax returns, trust agreement, linkin profile, fill out pages of applications, numerous stupid questions then to deny me an account. MAYBE IT'S FOR THE BEST IF YOU ARE A SCAM COMPANY.
by Lana, 7 Mar 2018
This company is a total scam. I opened an account and then had $550 withdrawn fraudulently. I have never used my bank for anything else and the only time I gave my info out was for Gemini. 100% scam! They will steal your money.
by fritz.stein, 24 Jan 2018
Unreliable site always down, withholds Bitcoins for no reason, illegal gains maybe? Went wire transfers paid fees still no Bitcoins. Don't trust unless you want your Bitcoins stolen, under investigation.
by 2CD2BDFF, 16 Dec 2018
I had an account before it was only available to US Citizens in certain states, it was a quality exchange and the support were friendly and helpful, the withdraw time was quite a while as well as the verification process but I knew I could trust them to get my money in the end. Just a shame that they have stopped me from using them any longer, hope they can fix this!
by MacadanianNuts, 9 Mar 2018
I've done a lot of research into exchanges and I would say Gemini is one of the top ones out there at the moment, provided you understand the technical background of the exchange and are using the exchange for legitimate purposes.
One of the biggest advantages with Gemini is that the vast majority of coins are kept in cold storage, i.e. if Gemini were somehow hacked they would lose only a small portion of all coins on the exchange. Of course you should be transferring everything into a cold storage wallet of your own but Gemini's cold storage is a nice safeguard for those who n00bz who don't know better; sadly, there are a LOT of n00bz out there in cryptoland these days.
Other major advantages include the low fees, verification process for fund transfer and allowing you to trade with bank-transferred funds which haven't fully cleared (would obviously be reversed if funds didn't clear). Two factor authentication and especially connection to the Authy app is a nice bonus but not too unique for exchanges these days.
The only major cons I can see to Gemini is a lack of analytical graphs and chart options. I'm an extremely analytical person and love having heavily detailed graphing information. I have to go to other sources to obtain detailed charts and related material.
Lots of other users and reviewers have complains about significant downtime but I have only once experienced any issue with Gemini downtime so far. Please realize that they very likely shut down temporarily during extreme demand times, Gemini and most other exchanges only have so much capacity for trading volume; this isn't the Dow or NYSE so don't expect the same out of crypto exchanges.
For other cons, I can see how the long delay in full fund clearance times can be annoying but it's something I'm willing to put up with. Lack of access to all other coins besides BTC and ETH is annoying as well but again, I personally don't care about altcoins. Still, it would be nice to have the capability to trade other coins.
Important: I have not attempted a USD withdrawal to my bank from Gemini so I can't comment on any experience with that process. Given the financial and regulatory background involved, I wouldn't expect to receive a withdrawal within five business days, perhaps more. I also have had no reason to contact customer service so also can't comment on that.